Questions and answers
Straight answers on what is inside each box, how the oils differ, and how fulfillment works through our retail partner. Compare contents before ordering.
Which box contains the grooming tools?
The Beard Grooming Kit contains the tools. You get an oval palm-style boar bristle brush, a dual-sided wooden comb, small stainless steel scissors, and a drawstring storage bag to pack them in. The Beard Growth Kit does not include standard grooming tools.
Do the oils in the two kits differ from each other?
Yes. The Beard Grooming Kit contains an oil labeled fragrance free in a 30 ml amber dropper bottle. The Beard Growth Kit holds a 30 ml oil whose label lists batana oil and biotin. Both bottles list their liquid volume as 30 ml and as 1 fl oz.
What does fragrance free mean on the grooming kit?
Fragrance free is the specific text printed on the label of the balm and oil in the Beard Grooming Kit. It means no added fragrance chemicals are listed on those containers. It is not printed as unscented, so we do not use those two terms interchangeably.
Is anything in either package refillable?
None of the parts are sold as refillable units. The amber glass dropper bottles hold 30 ml of liquid and the balms come in individual round tins with lids. When a tin or bottle runs dry, replacement parts are not sold separately on this catalogue.
What kind of beard roller comes in the growth box?
The roller in the Beard Growth Kit is a single unit with a black handle and a 0.25 mm head. It ships by itself in the box. You do not get a travel case, a countertop stand, or any spare replacement heads with it.
Are electric trimmers included in either set?
Neither kit contains an electric trimmer, a razor, a wash, or a mirror. The grooming kit relies on a pair of small stainless steel scissors for trimming stray hairs, while the growth kit contains no cutting implements at all.
How does ordering and delivery work here?
Our site does not take payments or store inventory. When you decide to buy, your purchase is completed and shipped through our retail partner. That partner handles your checkout, processes the payment, packs the parcel, and manages delivery to your address.
What should I do if a box arrives missing an item?
Contact the retail partner through your order receipt. Because the fulfillment and physical inventory are managed entirely offsite by that partner, their customer support team handles missing pieces, damaged parcels, and replacement claims directly.